Refund and Returns Policy
Effective Date: November 13, 2024

At ratiennie, we are committed to ensuring your satisfaction with our luxury watches. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund process.

1. Eligibility for Returns

  • Return Period: Items can be returned within 30 days of receipt. After 30 days, we cannot accept returns.
  • Condition: Items must be unused, undamaged, and in the original packaging with all tags and protective seals intact.
  • Proof of Purchase: A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return:

  • Watches that show signs of wear or damage.
  • Customized or engraved items.
  • Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.

3. Return Process

  1. Initiate a Return: Contact our Customer Service at info@ratiennie.com or call (701) 366-4349 with your order number and reason for return.
  2. Shipping: Once your return is approved, we will provide you with instructions for shipping the item back to us. You are responsible for the cost of return shipping.
  3. Inspection and Approval: Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. We will notify you of the approval or rejection of your return.

4. Refunds

  • Method: Approved returns will be refunded to the original method of payment.
  • Processing Time: Please allow 5–10 business days for the refund to process after approval.
  • Shipping Costs: Original shipping fees are non-refundable. If you received free shipping, the cost may be deducted from your refund.

5. Exchanges

Exchanges are allowed within the 30-day return period if the item meets our return conditions. Please contact us for assistance with exchanges.

6. Damaged or Defective Items

If your watch arrives damaged or defective, please contact us within 7 days of receipt. We will arrange for a replacement or refund and cover the cost of return shipping for defective items.

7. Late or Missing Refunds

If you have not received your refund within the expected time frame, please:

  • Check with your bank as processing times can vary.
  • Contact your credit card company; there may be a processing delay.
  • If you’ve done this and still have not received your refund, please reach out to us for further assistance.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please contact:

  • Email: info@ratiennie.com
  • Address: 8625 25th Ave NE, Willow City, North Dakota (ND)
  • Phone: (701) 366-4349