Sales Policy for Ratiennie Watches

Effective Date: January 4, 2025

At Ratiennie, we are committed to delivering luxury watches of the highest quality and providing our customers with an exceptional shopping experience. Our Sales Policy outlines the terms and conditions that govern your purchases of products from our website www.ratiennie.com. By making a purchase with us, you agree to the following terms and conditions.

If you have any questions or concerns, feel free to contact us at info@ratiennie.com or (701) 366-4349.

1. Product Information

At Ratiennie, we take great care in ensuring that all product descriptions, images, and details are accurate and up to date. However, there may be occasional discrepancies in product descriptions, colors, pricing, or availability due to reasons beyond our control. We reserve the right to correct any errors or omissions on our website without prior notice.

1.1 Product Availability

All products on our website are subject to availability. While we strive to keep our stock updated, we cannot guarantee the availability of every item at the time of your order. In the event that an item you ordered is out of stock or unavailable, we will notify you as soon as possible and offer you an option to either backorder the item or cancel your order for a full refund.

1.2 Pricing

Prices for products sold on Ratiennie.com are listed in U.S. dollars and are subject to change without notice. We strive to ensure that all pricing on our website is accurate, but errors may occasionally occur. In the event that a price error is found on a product you have purchased, we will notify you and offer you the option to confirm your order at the correct price or cancel your order for a full refund.

2. Ordering Process

By placing an order on Ratiennie.com, you are offering to purchase a product under the terms and conditions outlined in this Sales Policy. All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including orders where there are pricing errors, inventory issues, or suspicion of fraud.

2.1 How to Order

To place an order, simply browse our selection of luxury watches, add the items you wish to purchase to your shopping cart, and proceed through the checkout process. At checkout, you will be required to provide your shipping and billing information. Once your order has been confirmed, you will receive an order confirmation email with your order details.

2.2 Order Confirmation

After you place an order, you will receive an order confirmation email with the details of your purchase. Please note that receiving an order confirmation email does not necessarily mean that your order has been processed or shipped. It is simply a confirmation that we have received your order.

2.3 Payment

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment options available at checkout. All transactions are processed securely, and payment information is encrypted for your protection.

3. Shipping & Delivery

Once your payment has been processed and your order has been confirmed, we will ship your items according to the shipping method you selected at checkout. Please refer to our Shipping Policy for detailed information on delivery times, shipping fees, and available shipping options.

3.1 Shipping Timeframe

We process and ship orders during business days, Monday through Friday, excluding holidays. Shipping times will vary depending on the delivery address and the shipping method selected at checkout. You will receive a tracking number to monitor the progress of your order once it has shipped.

3.2 International Orders

We currently offer international shipping to certain countries. Shipping costs and delivery times for international orders will vary depending on the destination and chosen shipping method. Import duties, taxes, and customs fees may apply and are the responsibility of the customer.

4. Taxes and Duties

All orders shipped within the United States are subject to applicable state and local sales tax, which will be added during checkout. For international orders, additional customs duties, taxes, and fees may apply depending on the destination country’s regulations. These fees are the responsibility of the customer and will be assessed by the customs authorities in the destination country.

5. Cancellations

If you wish to cancel an order, you must do so within 24 hours of placing the order. Once an order has been processed and shipped, it cannot be canceled. If you wish to return or exchange an item after receiving it, please refer to our Refund and Returns Policy.

If you wish to cancel your order before shipment, please contact our customer service team immediately at info@ratiennie.com or (701) 366-4349. We will make every effort to accommodate your cancellation request.

6. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer a 30-day return and exchange policy. Items must be returned in new, unused condition, with the original packaging and documentation. Please refer to our Refund and Returns Policy for more information on how to process a return or exchange.

6.1 Conditions for Return

  • Items must be returned within 30 days from the date of purchase.
  • Items must be unworn, unused, and in new condition.
  • All original packaging, tags, and accessories must be included in the return.
  • Custom or personalized items (such as engraved watches) are not eligible for return unless they are defective or damaged upon arrival.

7. Product Warranty

Each of our luxury watches comes with a 2-year warranty from the date of purchase, which covers manufacturing defects and faulty workmanship. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear. For more information on our warranty coverage and claims process, please refer to our Warranty Policy.

8. Customer Service

If you have any questions or concerns about your purchase or need assistance with an order, our customer service team is here to help. You can reach us by:

9. Limitation of Liability

Ratiennie is not liable for any indirect, incidental, or consequential damages arising from your purchase or use of our products, including but not limited to loss of profits, business interruption, or personal injury. Our total liability, whether in contract, tort, or otherwise, is limited to the amount paid for the specific product that gave rise to the claim.

10. Changes to This Sales Policy

We reserve the right to update or modify this Sales Policy at any time without prior notice. Any changes to the policy will be posted on our website with an updated effective date. We encourage you to review this policy periodically for any updates or changes.

11. Governing Law

This Sales Policy and any agreements entered into under it will be governed by and construed in accordance with the laws of the State of North Dakota, without regard to its conflict of law principles.

Conclusion

By making a purchase from Ratiennie, you agree to abide by our Sales Policy, which ensures that you have a safe and secure shopping experience. We are committed to offering you the finest luxury watches and exceptional customer service. If you have any questions about this policy or need assistance, please don’t hesitate to contact us.