Shipping Policy for Ratiennie Watches
Effective Date: January 4, 2025

At Ratiennie, we aim to provide our customers with the best shopping experience by ensuring that your luxury watch order arrives safely and in a timely manner. Our Shipping Policy outlines the procedures, shipping methods, and terms related to the shipment of products purchased from www.ratiennie.com. By making a purchase from us, you agree to the terms set forth in this policy.

If you have any questions regarding shipping, please feel free to contact us at info@ratiennie.com or (701) 366-4349.

1. Order Processing and Handling Time

Once your order has been confirmed and payment has been processed, it will be reviewed and prepared for shipping. Orders typically process within 1-3 business days, excluding weekends and holidays. In cases where additional verification is needed, processing may take longer.

After your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery.

2. Shipping Methods and Costs

We offer various shipping options to meet your needs. During checkout, you will be presented with shipping options, which will depend on your location and the selected shipping method. The available shipping options include:

2.1 Domestic Shipping (Within the United States)

  • Standard Shipping (5-7 Business Days): Free
  • Expedited Shipping (2-3 Business Days): $15 USD
  • Next-Day Shipping (1 Business Day): $30 USD

These shipping times are estimates and may vary depending on your location, product availability, and other factors outside of our control.

2.2 International Shipping

We are pleased to offer international shipping to select countries. Shipping charges will vary depending on the destination, shipping method, and weight of the package. International customers will be notified of the shipping costs during checkout.

  • Standard International Shipping (7-14 Business Days): Rates vary by destination
  • Expedited International Shipping (5-7 Business Days): Rates vary by destination

Please note that import duties, taxes, and customs fees are not included in the shipping cost and are the responsibility of the customer. The customs fees will be determined by the destination country’s customs department and must be paid upon receipt of the package. For further information regarding international shipping regulations and charges, we recommend checking with your local customs office.

3. Shipping Restrictions

While we strive to offer global shipping, there are certain shipping restrictions that may apply due to the nature of our products and specific country regulations. We do not ship to certain countries or regions where shipping is not feasible or where regulations prohibit the sale of luxury goods. If we are unable to ship to your location, you will be notified, and we will work with you to resolve the issue.

4. Shipping Delays

While we make every effort to ensure timely delivery, we cannot be held responsible for shipping delays caused by factors outside our control, including but not limited to:

  • Weather-related delays
  • Customs delays (for international shipments)
  • Carrier delays (including shipping providers such as UPS, FedEx, and USPS)
  • Public holidays or weekends

In case of any significant shipping delays, we will notify you immediately and do our best to help resolve the issue as quickly as possible.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track your shipment’s progress through the carrier’s website. Please note that it may take 24-48 hours for the tracking information to update after shipment.

If you encounter any issues with tracking or if your package is delayed, please contact our customer service team at info@ratiennie.com or (701) 366-4349.

6. Lost or Damaged Packages

6.1 Lost Packages

If your package is lost during transit or is marked as “delivered” but you have not received it, please contact the carrier immediately to file a claim. If you are unable to resolve the issue with the carrier, please contact our customer service team, and we will assist you in determining the next steps.

6.2 Damaged Packages

If your order arrives damaged, please report the damage to Ratiennie within 48 hours of receiving your package. You may be required to provide photographic evidence of the damage. Our customer service team will work with you to process a replacement or refund in accordance with our Refund and Returns Policy.

7. Shipping to P.O. Boxes

We are able to ship to P.O. Boxes within the United States using Standard Shipping methods. However, please note that expedited shipping options (such as 2-day shipping or next-day delivery) are not available for P.O. Box addresses.

8. Shipping Address Accuracy

It is important to provide a complete and accurate shipping address when placing your order. Ratiennie is not responsible for delays or issues that arise due to incorrect or incomplete address information provided at checkout. If you notice any errors in your shipping address, please contact our customer service team as soon as possible to make any necessary changes before your order is shipped.

9. Signature upon Delivery

For high-value orders, we may require a signature upon delivery to ensure that your luxury watch is delivered safely. This will be noted during the checkout process if applicable. If you are unavailable to sign for the package, the carrier may attempt to deliver the item at a later time or leave a notice for you to arrange a delivery time.

10. Shipping Charges and Taxes

For domestic orders, all shipping charges are calculated during checkout based on your selected shipping method. Standard shipping is free for all U.S. orders.

For international orders, shipping charges and delivery times will vary depending on the destination country. Additionally, all customs duties, taxes, and import fees are the responsibility of the recipient and will be assessed by the customs authority in the destination country.

11. Changes to Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping methods, carrier partners, or regulations. Any changes will be posted on this page with an updated effective date. We recommend reviewing this policy periodically to stay informed about our shipping practices.

12. Customer Service

If you have any questions regarding our Shipping Policy, need assistance with your order, or want to inquire about delivery times, please feel free to reach out to our customer service team:

We are committed to providing a seamless shopping experience, and we are here to assist with any shipping-related questions or concerns.

Conclusion

At Ratiennie, we are committed to ensuring that your order reaches you safely and on time. By purchasing from Ratiennie.com, you agree to the terms outlined in this Shipping Policy. We take pride in offering secure and reliable shipping options to bring your luxury watch to your doorstep.