Terms and Conditions for Ratiennie Watches
Effective Date: January 4, 2025

Welcome to Ratiennie, your trusted source for luxury watches. These Terms and Conditions (“Terms”) govern the use of our website www.ratiennie.com and any transactions made through it. By accessing or using our website, making purchases, or interacting with our services, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please refrain from using our website.

Please read these Terms carefully. If you have any questions, feel free to contact us at info@ratiennie.com or (701) 366-4349.

1. Acceptance of Terms

By accessing, browsing, or using www.ratiennie.com (the “Website”), and/or purchasing products from us, you acknowledge and agree to be bound by these Terms and Conditions as well as our Privacy Policy. If you do not agree to these Terms, please do not use the Website or purchase any products from us.

We may update or modify these Terms at any time without prior notice. Any such changes will be posted on this page, and the updated Terms will take effect immediately upon posting. It is your responsibility to review these Terms periodically for any updates.

2. Eligibility

You must be at least 18 years old to make a purchase on the Website. By making a purchase or providing us with any personal information, you represent that you are of legal age and have the capacity to enter into a binding agreement.

3. Product Information and Availability

While we make every effort to ensure that the information on the Website is accurate, there may be occasional errors or omissions regarding product descriptions, images, pricing, and availability. We reserve the right to correct any errors or inaccuracies and to update information at any time without prior notice.

Products offered on the Website are subject to availability. If a product you ordered is out of stock, we will notify you as soon as possible, and you may choose to either wait for the item to become available, select an alternative product, or cancel your order for a full refund.

4. Pricing and Payment

4.1 Pricing

Prices on the Website are listed in USD (U.S. Dollars). Prices are subject to change at any time, and we will make reasonable efforts to ensure that all prices are current. The price of the product does not include applicable taxes or shipping fees, which will be calculated and added during checkout.

4.2 Payment Methods

We accept a variety of secure payment methods, including major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods offered during checkout. Payments are processed through a secure, encrypted system to protect your financial information.

By submitting your payment information, you authorize Ratiennie to charge the applicable payment amount for the products and services you have purchased.

4.3 Order Confirmation and Acceptance

Upon placing an order, you will receive an order confirmation email. This confirmation is not an acceptance of your order, but an acknowledgment that we have received your order request. We reserve the right to accept or decline your order for any reason, including but not limited to errors in pricing, stock issues, or suspicion of fraud.

5. Shipping and Delivery

5.1 Shipping Information

Shipping is available within the United States and internationally, subject to applicable shipping restrictions. Please refer to our Shipping Policy for more detailed information on shipping options, shipping fees, delivery times, and international shipping.

We make every effort to process and ship orders as quickly as possible. However, shipping times may vary depending on the product’s availability and your location. Once your order is shipped, you will receive a tracking number to monitor the status of your shipment.

5.2 International Orders

For international orders, additional taxes, duties, and customs fees may apply and are the responsibility of the customer. Please ensure that you are familiar with your country’s import regulations before placing an order.

5.3 Delivery Delays

While we strive to fulfill orders in a timely manner, we cannot be held responsible for delays caused by third-party shipping carriers, customs delays, or force majeure events such as natural disasters, strikes, or other unforeseen circumstances.

6. Returns, Refunds, and Exchanges

We want you to be fully satisfied with your purchase. If you are not completely happy with your product, please refer to our Refund and Returns Policy for detailed instructions on how to return or exchange an item.

  • Returns must be made within 30 days of receiving your order.
  • Custom or personalized items are not eligible for return unless they are defective.
  • Refunds will be processed to the original payment method.

For exchanges, please follow the procedure outlined in our Refund and Returns Policy.

7. Warranty

Each of our luxury watches comes with a 2-year warranty that covers manufacturing defects under normal use. The warranty does not cover damage caused by misuse, accidents, or normal wear and tear.

If you believe your watch is covered under warranty, please refer to our Warranty Policy for more details on the claims process.

8. Intellectual Property

All content on the Website, including but not limited to text, graphics, logos, images, videos, and trademarks, is the property of Ratiennie or its affiliates and is protected by copyright, trademark, and other intellectual property laws. You may not use, reproduce, or distribute any content from the Website without our explicit written permission.

9. Prohibited Activities

You agree that you will not:

  • Use the Website for any unlawful or fraudulent purpose.
  • Violate any local, state, or national laws in relation to your use of the Website.
  • Engage in any activity that may damage, disable, or impair the Website or interfere with others’ use of the Website.
  • Attempt to gain unauthorized access to any systems or accounts through hacking, password mining, or any other means.

10. Limitation of Liability

To the fullest extent permitted by law, Ratiennie shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Website or your purchase of products from us. Our total liability in any event will not exceed the amount paid by you for the product that caused the damage.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ratiennie, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses (including legal fees) arising from your use of the Website, violation of these Terms, or violation of any rights of a third party.

12. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of the State of North Dakota, without regard to its conflict of law principles. Any disputes arising from or related to these Terms shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

13. Changes to Terms

Ratiennie reserves the right to update or modify these Terms and Conditions at any time, and such changes will become effective immediately upon posting on the Website. It is your responsibility to review these Terms periodically for any changes. Your continued use of the Website after any changes have been posted constitutes your acceptance of the modified Terms.

14. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us at:

Conclusion

By using the Website and purchasing products from Ratiennie, you agree to abide by these Terms and Conditions. These Terms are designed to ensure a smooth and secure shopping experience. If you have any questions or need assistance, please do not hesitate to contact us.